Thank you for using Odifa. These Terms of Service (the "Terms") are intended to make you aware of your legal rights and responsibilities with respect to your access to and use of the Odifa website at www.odifa.in (the "Site") and any related mobile or software applications ("Odifa Platform") including but not limited to delivery of information via the website whether existing now or in the future that link to the Terms (collectively, the "Services").
Odifa is a mediator between the customer & the Merchants. The services/products delivered to the customer are the sole discretion of the Merchants.
Odifa shall confirm and initiate the execution of the transaction initiated by You upon receiving confirmation from You for the same. If You wish to cancel a transaction on the Platform, You shall select the cancel option on the Platform. It is to be noted that You may have to pay a cancellation fee for transactions initiated on the Platform for which work has already been commenced by the Delivery Partner or the Merchant, as the case may be. With respect to work commenced by Merchants the cancellation fee will be charged to You which will be in accordance with the cancellation and refund policies of such Merchants.
Odifa may cancel the transaction initiated by You on the Platform, if:
• The designated address to avail the Odifa Services provided by You is outside the service zone of Odifa.
• Failure to get your response via phone or any other communication channel at the time of confirmation of the order booking.
• The transaction involves supply/delivery/purchase of any material good that is illegal, offensive or violative of the Terms of Use.
• If the transaction involves the purchase of medicines for which a medical prescription prescribed by a medical practitioner is required and for which You have not provided such medical prescription or provided an invalid medical prescription.
• Information, instructions and authorizations provided by You is not complete or sufficient to execute the transaction initiated by You on the Platform.
• If in case of tied-up Merchants, the Tied-Up Merchant outlet is closed.
• If a Delivery Partner is not available to perform the services, as may be requested.
• If any Item for which You have initiated the transaction is not in stock with the Merchant.
• If the transaction cannot be completed for reasons not in control of Odifa.
You shall only be able to claim refunds for transactions initiated by You only if You have already pre-paid the fees with respect to such transaction. Subject to relevant Merchant’s refund policy and in accordance therein, You shall be eligible to get the refund in the following circumstances:
• Your package has been tampered or damaged at the time of delivery, as determined by Odifa basis the parameters established by Odifa in its sole discretion.
• If the wrong Item has been delivered to You, which does not match with the Item for which You had initiated a transaction on the Platform.
• All decisions with respect to refunds will be at the sole discretion of Odifa and in accordance with Odifa’s internal refund policy (Refund Metrix) and the same shall be final and binding. All refunds initiated by Odifa shall be refunded to the financial source account from which, You have initiated the transaction on the Platform.
Odifa may vary or amend or change or update these Terms, from time to time entirely at its own discretion. You shall be responsible for checking these Terms from time to time and ensure continued compliance with these Terms. Your use of Odifa Platform after any such amendment or change in the Terms shall be deemed as your express acceptance to such amended/changed terms and you also agree to be bound by such changed/amended Terms.